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Lost and found:

Please call 416-314-2885 and leave a message with your name, telephone number and a brief description of the lost article.

Latecomers:

Latecomers may not be admitted until a suitable break in the performance and only at the discretion of management.

Accessibility:

The Elgin & Winter Garden Theatres are committed to providing an accessible environment for all patrons and visitors. Patrons can call the Front of House department at 416-314-2872 to discuss accessibility requirements and to make special arrangements.

Both theatre auditoriums have designated seat locations for patrons using a wheelchair or mobility device. To book accessible seating, please contact the TO Live Box Office team at 416-366-7723 or email boxoffice@tolive.com.

Beverage and Concession services:

Refreshment and bar service is available at the various bars located in the theatre’s lobbies. Products available for purchase include alcoholic and non-alcoholic beverages, bottled water, coffee, tea, cookies and other snacks.

Hearing enhancement system:

The Elgin & Winter Garden Theatres are equipped with an infrared hearing enhancement system. Please notify an usher on arrival if you require the assistance of a hearing device. You can also contact the Front of House department at 416-314-2872 to reserve a hearing device before attending a performance.

First aid:

The Elgin & Winter Garden Theatres are equipped with first aid kits, an automated external defibrillator (AED) and oxygen tanks. Front of House staff are trained in first aid.

Policy on scented products:

In consideration of those who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other scented products.